FAQ

Frequently Asked Questions (FAQ)

1. How do I place an order?

Simply browse our collection, choose your favorite product, personalize it with your details, and add it to your cart. Checkout is quick and secure!

2. Can I cancel or change my order?

Since all items are personalized and made to order, orders cannot be canceled or changed once placed. Please double-check all details before confirming your order.

3. How long does delivery take?

  • Free Standard Shipping: 10–12 business days.

  • Express Shipping: 6–8 business days (additional $15 fee).

4. Do you ship internationally?

Currently, we ship across the United States only. Stay tuned for future international shipping updates.

5. What is your return and refund policy?

We accept returns only if the product is damaged, defective, or incorrect. Personalized items cannot be returned or refunded unless there is an error on our part. Please refer to our [Return & Refund Policy] page for details.

6. How can I track my order?

Once your order is shipped, you’ll receive an email with a tracking number. You can also use our Track Your Order page in the footer to check the status anytime.

7. What if I received the wrong or damaged item?

We’re sorry for the inconvenience! Please contact us at eliteengravingsusa@gmail.com (or call us at [Phone Number]) within 48 hours of delivery with photos of the item. We’ll resolve it right away.

8. Can I pay Cash on Delivery (COD)?

At the moment, we accept online payments only for smooth and secure transactions.

9. Do you offer gift wrapping?

Yes! All our items come in elegant packaging, perfect for gifting. 

10. How do I contact customer support?

You can reach us at:
📧 eliteengravingsusa@gmail.com
📞 [Phone Number] (coming soon)
📍 444 Alaska Avenue Suite #CFX016, Torrance, CA, United States